Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. We focus on giving people in business the opportunity to sharpen their skills and improve their performance in order to build positive, steady, and profitable results.


Dale Carnegie's original body of knowledge has been constantly updated, expanded and refined through nearly a century's worth of real-life business experiences. The franchisees around the world (190+) use their training and consulting services with companies of all sizes in all business segments to increase knowledge and performance. The result of this collective, global experience is an expanding reservoir of business acumen that our clients rely on to drive business results.


Headquartered in Hauppauge, New York, Dale Carnegie Training is represented in all 50 of the United States and over 90 countries. More than 2700 trainers present Dale Carnegie Training programs in more than 25 languages. Dale Carnegie Training is dedicated to serving the business community worldwide. In fact, approximately 8 million people have completed Dale Carnegie Training.

Dale Carnegie Training emphasizes practical principles and processes by designing programs that offer people the knowledge, skills and practices they need to add value to the business. Connecting proven solutions with real-world challenges, Dale Carnegie Training is recognized internationally as the leader in bringing out the best in people.


Dale Carnegie Training & Relationships

As part of our ISO 9001 certification and Dale Carnegie Training’s commitment to quality, we measure the effectiveness of our training. In an ongoing global survey on customer satisfaction, 99 percent of Dale Carnegie Training graduates express satisfaction with the training they receive.

The vast majority of Dale Carnegie Training local franchising organizations in the U.S have been accredited by the Accrediting Council for Continuing Education and Training (ACCET). Recognized by the U.S. Department of Education, ACCET is a voluntary group of educational organizations dedicated to promoting the highest standards of continuing education and training.

For over a century, Dale Carnegie has been improving individual and business performance around the world. While our training techniques continue to evolve, our core principles remain true to a single vision: real transformation begins within.
About Dale Carnegie
Dale Carnegie of Southern Los Angeles

Gary Byron

General Manager

Gary has presented to over 40,000 people from ages kindergarten to adult. He has been in sales and sale management his entire career, and has an MBA in Management, from Loyola Marymount University. When he got bored, he did standup comedy, wrestled an alligator, and coached little league baseball. The hardest was little league baseball. He's the General Manager for his Dale Carnegie office, and is a certified Dale Carnegie Senior Trainer.

Mark Deo

Senior Vice President of Corporate Solutions

For the last 15 years, Mark has been active as a senior instructor for Dale Carnegie Worldwide, the largest training organization in the world. He has worked directly with senior-level leaders to help them profitably grow their business in nearly every industry sector including aerospace, automotive, bio-tech, construction, consumer products, electronics, financial, high-tech, home-improvement, manufacturing, medical, training and many service-based businesses. For 10 years, Mark hosted the CBS radio show, "The Small Business Hour" and in 2003 was voted "Journalist of the Year" by the Small Business Administration. An organizational psychologist, he is a graduate of Rowan and Rutgers Universities and Keller Graduate School of Management.

Nancy Santarelli

Vice President of Performance Development

One of Nancy’s greatest joys is working directly with individuals and leaders and witnessing their transformations. Prior to joining Dale Carnegie of Southern Los Angeles in 2004, she excelled throughout a 20-year career with Delta Air Lines. There, she specialized in customer relations and employee-recognition programs. She also succeeded as an In-Flight Manager for 13 years managing the overall performance of flight-attendant groups. In 2000, she was promoted to Learning Manager, where she regularly developed management teams. 


In 2004, specializing in aerospace, her Dale Carnegie career highlighted her passion to influence individuals to perform optimally. Technical experts from various STEM professions, including many Boeing and Northrop Grumman managers, have benefited from Nancy’s relationship-building coaching and her ability to help people effectively present. Her 13-year client experience led her to work with over a thousand Dale Carnegie graduates. 


She holds a Master’s degree in communication and is trainer-certified in the Dale Carnegie course and the High Impact Presentations program. Using her expertise, she specializes in developing and delivering Dale Carnegie seminars for lead generation, motivation and inspiration. 

Jean Morgan

Senior Trainer

Jean Morgan is energized when empowering people and businesses for success through training. He has in excess of 20 years training experience, providing one-on-one and large group training. He is a skilled “hands-on” leader, trainer, and motivator with effective interpersonal skills at all organizational levels. His breadth of experience includes domestic and international experience. He developed a school in Greece, and regularly taught training sessions to provide strong leadership and team building skills for future leaders. Although a trainer for many years, once he was introduced to Dale Carnegie in 2009, he was “hooked.” Mr. Morgan is a Certified Trainer in the Dale Carnegie, Leadership Training for Managers, and High Impact Presentations programs.

Jerry McConnell

Senior Trainer

Jerry’s professional expertise includes more than 15 years of hands on corporate training and development with a variety of organizations.  Specialties include leadership development, team building, communication skills, professional selling skills, performance effectiveness, change management, succession planning, conflict management and more.

Jerry has led thousands of programs ranging from half day workshops to twelve-week time phased courses.  He has worked with more than ten thousand participants from a wide array of industries and employment levels.  Based on Kirkpatrick evaluations, Jerry’s track record of success includes 95% “exceeded expectations” with verifiable ROI.

Tom Gilmore

Senior Trainer

Tom is a Trainer and Instructional Architect for Dale Carnegie Leadership, Team Member Engagement, and Presentations programs. He facilitates programs and coaches leaders throughout the world to better engage their teams, customers, and stakeholders so they can achieve mission critical results.


As an Instructional Architect, Tom designs and delivers cutting edge programs building on the proprietary, efficacious Carnegie processes and methodologies to help improve individual, team, and organization results. He also delivers and keynote speeches and coordinates complex training events.

Chris Alvarado

Performance Consultant and Trainer

Chris would say he fell in love with Dale Carnegie Training after having taken our world famous course, “High Impact Presentations”. It’s during this course that he decided to train public speaking and he hasn’t looked back since. Having joined the company in 2011, Chris has thrived particularly in helping colleges give students the necessary leadership, social and public speaking skills that the current workplace demands. His other specialties include Executive Presentations and enhancing small business & corporate sales and customer service.


With an exceptional academic background, Chris, a graduate of USC’s Marshall School of Business, has also succeeded in areas of banking and management. He is now one of our full time performance consultants and trainers.


Pricilla Niode

Office Manager

Originally from Jakarta, Indonesia, Pricilla Niode joined Dale Carnegie and Fremont College with a bachelor’s degree in Information Technology and over 9 years of experience as Marketing Manager in the translation & localization industry. Although a newcomer in the education industry, Pricilla is a fast learner and is confident that her unique mix of skills and experience will prove herself to be a valuable member of the Dale Carnegie of Southern Los Angeles team.

Contact Information


North-West College

2101 W. Garvey Ave. N.

West Covina, CA 91790

Map & Direction

Phone: 562-726-2720


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Dale Carnegie's Secrets of Success

Principles from "How to Win Friends and Influence People"

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