How to Use Evidence to Defeat Doubt
Several years ago, I attended a dinner presentation at an association meeting. Two people were presenting together. Their slides were not...
2 Ways to Avoid Death by PowerPoint
Several years ago, I attended a conference presentation that was a complete disaster. The presenter clearly had an agenda for what they...
3 Steps to Get to Know People Faster
Whenever we begin working with a new client in a training program, we work to involve that person’s manager in some of the initial...
How to Be Direct Without Offending
Years ago I had a boss whose nickname around the company was “the drill sergeant.” She had a reputation for being the kind of person who...
Would You Do This for Your Customer?
My first job with any real leadership responsibility was when I was 20 years old. I managed a team of students and a major part of an...
Are You Skipping This Critical Step in Developing People?
Like a lot of people, my first real job began with two weeks of training. Unlike a lot of people, the training never ended. My first...
How to Be Grateful Without Sounding Insincere
I’ve received many certificates of appreciation, and other similar items of recognition over the years. At one point, I had acquired so...
5 Ways to Help People Use Customer Names
We hear it everyday in our work. You’ve undoubtably heard it a million times, too. It’s one of the most common skill deficits people...
Keep Calm and Carnegie On
Every week, I take our children to music class. My son Luke’s favorite song right now is “Train is a Comin’” and we sing and dance to it...